Main Terms and Conditions All goods shall remain in the sole ownership of Natural Paint Ltd (the vendor) – trading as Edward Bulmer Natural Paint – until such times as all monies payable have been received by the vendor. Prices are subject to change without notice. All orders are subject to availability. We reserve the right to refuse to accept any order where there is a material error in the description of the goods or the advertised prices. *FREE DELIVERY on all orders over £125.00 on a 2-4 day delivery. For orders under £125.00 there will be a £8.00 charge for 2-4 day delivery. Next day delivery over £125.00 is £8.00 and next day delivery under £125.00 is £10.00. FREE DELIVERY on two or more sample pots on 2-4 day delivery. If you are only wanting to purchase one sample pot, there is a £5.00 charge for 2-4 day delivery. If you would like a next day delivery on 1 or more samples, there is a £5.00 charge. Products are subject to change without notice. We reserve the right to add, remove, substitute or alter products on sale. This reservation is extended to the matching of colours between batches and products. Whilst every effort is made to ensure that colour matches are good, the nature of the pigments and base materials used means that colours may vary. In addition to this, the effects of natural processes on painted surfaces may lead to colours changing over time. PLEASE NOTIFY ANY COLOUR OR PRODUCT DISCREPANCIES BEFORE DECORATING AS WE DO NOT ACCEPT LIABILITY FOR ANY APPLICATION COSTS IN THE EVENT OF THESE DISCREPANCIES BEING NOTICED AFTER THE PAINT HAS BEEN USED. Whilst every effort is made for images on our website to accurately display the colour of our paints, we cannot guarantee that your monitor’s display will accurately reflect the colour of the goods on delivery. If in doubt, we advise that you purchase either samples of the colour or a colour swatch before placing your order. It is the responsibility of the customer to provide adequate storage for the goods purchased. Natural Paint Ltd will not take any responsibility for losses, damages or costs arising out of unsuitable, unsafe or inadequate storage conditions. Returns – Private United Kingdom customers have certain cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000 (the Regulations). Natural Paint Ltd offers the following returns policy: We are not able to offer returns, as all of our paint is mixed to order and therefore is a bespoke product. We will accept returns of non bespoke products which include preparatory products. Any customer wishing to exercise this right must notify the vendor by telephone 01544 388535 or by email to info@edwardbulmerpaint.co.uk. You may return your paint if it is faulty within two weeks from the date of delivery, please contact us by telephone 01544 388535 or by email to info@edwardbulmerpaint.co.uk Any goods mixed to customers’ specifications or clearly personalised are excluded from the right to cancel. Damaged/Lost Goods – Where goods are delivered to or received by the customer damaged or there is a shortfall, Natural Paint Ltd must be notified within 28 days in order for replacement goods to be re-sent free of charge. No such claim will be accepted outside of this time limit. Any such re-delivery is subject to the provision by you of such proof of damage or shortfall as we may reasonably require. “The customer’s attention is drawn to application, usage and safety information relating to the goods, Full information is available from our website www.edwardbulmerpaint.co.uk. Additionally, this information is available on request by ringing 01544 388535. Any information or instructions, whether verbal or in writing of any kind (including on our website), are non-binding and for guidance only. They are given in good faith but without warranty, since skill of application and site conditions are beyond our control. Information or instructions given do not release the user from his or her liability to check for product suitability and application methods him/herself with regard to the surface used. IN ANY EVENT WE DO NOT ACCEPT ANY LIABILITY WHATSOEVER FOR THE PERFORMANCE, NON PERFORMANCE OR PRODUCT ERROR OF ANY GOODS BEYOND THE VALUE OF THOSE GOODS (FOR EXAMPLE, WE SHALL NOT BE LIABLE IN RESPECT OF WASTED TIME OR ADDITIONAL COSTS INCURRED BY ANY PERSON, SUCH AS LABOUR OR SCAFFOLDING COSTS, NOR SHALL WE BE LIABLE IN RESPECT OF ANY ALLEGED CONSEQUENTIAL LOSSES OF ANY PERSON). Any quoted delivery times are estimates only. Time shall not be of the essence in the delivery of any goods and the vendor shall accept no liability in relation to late delivery beyond the value of the goods in question. The foregoing exclusions and limitations do not affect (and are subject to) those of your statutory rights as a consumer, which cannot be excluded by law. These terms and conditions and any claims arising in relation to goods ordered or supplied shall in all respects be governed by English Law and any dispute arising under or in connection with the foregoing shall be for the exclusive jurisdiction of the English Courts. We reserve the right to change these terms and conditions from time to time and you should refer to them each time you place an order. Please address any comments or complaints: Customer Services. Natural paint UK Ltd, Court of Noke, Pembridge, Herefordshire HR6 9HW. Registered in England No. 04285372. Terms and Conditions. Colour consultancy services In-Home Colour Consultation Service The In-Home Colour Consultation Service is charged at a minimum of £225.00 for 2 hours, inclusive of VAT to be paid before the date of the booking. For this fee, you will receive; -A visit to your home from one of our expert Colour Consultants to discuss a bespoke colour palette for your home. -A decoration schedule listing the colours discussed, room by room. -Free A5 sample of all the colours discussed. Sample pots may be sent in place of an A5 sample depending on stock. -Ongoing support from our consultancy team who will prioritise any questions or queries you may have. -A half-price Hand Painted Fan Deck which you may opt-in for on our website Colour Consultancy booking form -A 10% discount on your account, please note this does not include delivery, sample pots, extra A5 samples or preparatory products. The 10% discount cannot be used in conjunction with any other Edward Bulmer Natural Paint trade discount or offer. The 10% discount can only be claimed by ordering directly from Edward Bulmer Natural Paint, either via our website or over the phone. Orders received through a third party such as an interior designer or contractor will be handled on an individual basis regarding the 10% discount. In the event that your Colour Consultant is required to travel outside of their area a travel charge will be applied after 40 miles of travel, this will be added to the payable fee. This is £45.00 an hour which can be charged in 15-minute increments plus the standard 0.45p per mile. You will be informed of a travel fee if applicable before payment for the consultancy is taken. If your consultation lasts less than the time booked no refund shall be made. If it lasts more than 15 minutes of the allocated time booked, an additional charge may be applied, this will be confirmed at the time of the consultation. The In-Home Colour Consultation service is an advisory service only, providing advice concerning your colour schemes. We are happy to discuss other brands of existing paint if it affects the colour scheme of your bespoke palette. This will be to ensure your scheme flows well throughout your home. The cost of paint is not included in the consultation fee. Please note cancellations/changes of consultation date/time can be made up to 2 business days prior to the appointment date. If the consultation is cancelled within 48 hours of the appointment, no refund will be made. Please ensure you are fully satisfied with the proposed colour scheme before placing your order. In the event that you dislike a colour scheme, neither Edward Bulmer Natural Paint nor the Colour Consultant can be held responsible. If in doubt, please contact the Colour Consultancy team who are more than happy to help. We advise that you or your chosen contractor check and confirm quantities of all products prior to placing your order. Our Sales Team are happy to help if room measurements are provided. Edward Bulmer Natural Paint cannot be held liable for advice given for quantities if you find yourself in need of ordering more paint or have unused paint. Please note we do not accept returns on paint as it is mixed to order. Advice given to application should be taken as guidelines only and you should confirm your individual requirements with your contractor. Please check the technical data sheets available on our website if in doubt. Your Colour Consultant will use reasonable endeavours to attend on the day and time agreed. However, neither Edward Bulmer Natural Paint nor the Consultant shall be liable in relation to any matter (e.g. cancelled appointments or late arrival for an appointment) where such an event should happen outside of our control including but not limited to travel disruption. Virtual Consultation You will receive different materials after your virtual booking depending on the amount of time booked. Virtual Consultation sessions can be booked at a minimum of 30 minutes (referred to as a Power Half Hour) for £50.00 inclusive of VAT to be paid before the date of the booking. Booking and payment should ideally be taken through our website. For a Power Half Hour, you will receive: -A detailed email after the session, listing the colours room by room. -Ongoing support from our consultancy team who will prioritise any questions or queries you may have. – A 10% discount on your account, please note this does not include delivery, sample pots, extra A5 samples or preparatory products. The 10% discount cannot be used in conjunction with any other Edward Bulmer Natural Paint trade discount or offer. For Virtual Consultation sessions 1 hour or more, you will receive: -A decoration schedule listing the colours discussed, room by room. -Free A5 sample of the colours discussed. Sample pots may be sent in place of an A5 sample depending on stock. -Ongoing support from our consultancy team who will prioritise any questions or queries you may have. -A half-price Hand Painted Fan Deck which you may opt-in for on our website Colour Consultancy booking form – A 10% discount on your account, please note this does not include delivery, sample pots, extra A5 samples or preparatory products. The 10% discount cannot be used in conjunction with any other Edward Bulmer Natural Paint trade discount or offer. If your consultation lasts less than the time booked no refund shall be made. If it lasts more than 15 minutes of the allocated time booked, an additional charge may be applied, this will be confirmed at the time of the consultation. Consultants are happy to look at another room you may have if time permits. The Virtual Consultation service is an advisory service only, providing advice concerning your colour schemes. We are happy to discuss other brands of existing paint if it affects the colour scheme of your bespoke palette. This will be to ensure your scheme flows well throughout your home. The cost of paint is not included in the consultation fee. Please ensure you are fully satisfied with the proposed colour scheme before placing your order. In the event that you dislike a colour scheme, neither Edward Bulmer Natural Paint nor the Colour Consultant can be held responsible. If in doubt, please contact the Colour Consultancy team who are more than happy to help. We advise that you or your chosen contractor check and confirm quantities of all products prior to placing your order. Our Sales Team are happy to help if room measurements are provided. Edward Bulmer Natural Paint cannot be held liable for advice given for quantities if you find yourself in need of ordering more paint or have unused paint. Please note we do not accept returns on paint as it is mixed to order. Advice given to application should be taken as guidelines only and you should confirm your individual requirements with your contractor. Please check the technical data sheets available on our website if in doubt. Your session may be postponed if either you or Edward Bulmer Natural Paint are having technical difficulties. We are always happy to rearrange rather than struggle through a bad internet connection. Your Colour Consultant will wait 10 minutes for you to join the meeting. If you do not join with those 10 minutes, we will rearrange another date for the Zoom call. In-Store Colour Consultation Service In-store consultations are available at our showroom at 194, Ebury St, London, SW1W 8UP. You can book 30-minute, 1-hour or 2-hour appointments. Consultation sessions available: 30 minutes – £60.00 (Power Half Hour) One hour – £110.00 Two hours – £200.00 All inclusive of VAT, to be paid before the date of the booking, booking and payment should ideally be taken through our website. For a Power Half Hour, you will receive: -A detailed email after the session, listing the colours room by room. -Ongoing support from our consultancy team who will prioritise any questions or queries you may have. – A 10% discount on your account, please note this does not include delivery, sample pots, extra A5 samples or preparatory products. The 10% discount cannot be used in conjunction with any other Edward Bulmer Natural Paint trade discount or offer. For Consultation sessions 1 hour or more, you will receive: -A decoration schedule listing the colours discussed, room by room. -Free A5 sample of the colours discussed. Sample pots may be sent in place of an A5 sample depending on stock. -Ongoing support from our consultancy team who will prioritise any questions or queries you may have. -A half-price Hand Painted Fan Deck which you may opt-in for on our website Colour Consultancy booking form – A 10% discount on your account, please note this does not include delivery, sample pots, extra A5 samples or preparatory products. The 10% discount cannot be used in conjunction with any other Edward Bulmer Natural Paint trade discount or offer. If your consultation lasts more than 15 minutes an additional charge may be applied. Consultants are happy to look at another room you may have if time permits. The In-Store Consultation service is an advisory service only, providing advice concerning your colour schemes. We are happy to discuss other brands of existing paint if it affects the colour scheme of your bespoke palette. This will be to ensure your scheme flows well throughout your home but please bring any swatches or colour cards with you as well as any fabric swatches. The cost of paint is not included in the consultation fee. Please ensure you are fully satisfied with the proposed colour scheme before placing your order. In the event that you dislike a colour scheme, neither Edward Bulmer Natural Paint nor the Colour Consultant can be held responsible. If in doubt, please contact the Colour Consultancy team who are more than happy to help. We advise that you or your chosen contractor check and confirm quantities of all products prior to placing your order. Our Sales Team are happy to help if room measurements are provided. Edward Bulmer Natural Paint cannot be held liable for advice given for quantities if you find yourself in need of ordering more paint or have unused paint. Please note we do not accept returns on paint as it is mixed to order. Advice given to application should be taken as guidelines only and you should confirm your individual requirements with your contractor. Please check the technical data sheets available on our website if in doubt. It is expected that you will arrive in good time for your booking, if you are late without notifying the London team in advance you may miss the start of your session, we offer a 10-minute ‘window’ to allow for travel issues. Please be mindful of the allocated time you have booked as our team will have other appointments. These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales. Terms and Conditions. Promotional/Discount Offers From time to time Edward Bulmer Natural Paint run Promotions and Offers on selected products or lines, we refer to these collectively as our “Promotional/Discount Offers”. All of our Promotional/Discount Offers are subject to the below Terms + Conditions: Edward Bulmer Natural Paint reserves the right to decline to accept orders where, in its opinion, a promotion code is invalid for the order being placed. Promotion codes are only valid on specific products while stocks last and may be withdrawn at any time. Only one promotion code can be used per order. Promotion codes are only valid on Edward Bulmer Natural Paint website. Promotion codes are not valid in conjunction with any other promotion. In the event of part of the order being returned, the value of the discount applied on that order will be spread between the goods proportionately. The sum in card exceeding this value, less any shipping, gift wrap or gift card costs charged on the original order, will be returned to the customer. The promotional discount will not be applied to replacement items, if the offer is still valid at the time of making a return – you should place a new order using the original promotional code. In the event of any returns meaning that the order no longer qualifies for the promotion advertised, Edward Bulmer Natural Paint reserves the right to deduct the value of the offer from the refund. Edward Bulmer Natural Paint reserves the right to change these Terms and Conditions at any time. Please address any comments or complaints: Customer Services. Natural paint UK Ltd, Court of Noke, Pembridge, Herefordshire HR6 9HW. Registered in England No. 04285372. All orders are subject to acceptance and any improper use of Promotional codes may result in the cancellation of your order. All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice Promotional codes are for use by the intended recipient only and proof of entitlement may be requested. Valid for a limited period of time as specified in the marketing communication, they cannot be used outside of that period and previous purchases are not eligible. Orders cannot be amended once placed and Promotional codes cannot be applied retrospective. Terms and Conditions. 20% off Winter Whites With every order of 5 litres (minimum order) wall ‘colour emulsion’, 20% off whites will be applied when added to the basket. Only applicable when min 5 litres of wall emulsion ordered and only when this is a non white. 20% applies on emulsion and water based eggshell. Max order of any white 20L – so up to 20L of eggshell in a white and up to 20L of emulsion in a white. Not to be used in conjunction with any other offer or trade account The discount cannot be used in conjunction with any other discount. The Promoter reserves the right to amend or withdraw this promotion without prior notice or compensation. PROMOTER: Natural Paint UK Ltd, Pembridge, Herefordshire, HR6 9HW Expires 31st December 2024 This offer includes all our natural emulsion and eggshell colours but excludes gloss. The Whites included: Pure White Plain White Fair White Spanish White Grace White Lead Fine White Whiting Creami Colour Edinburgh White Edinburgh White Light Stone White Milk White * (and the Shades) Portland Water Glass Teddy Pearl Colour Frankie Silver White Rose Tinted White *Terms and Conditions. December Sample pot offer - 3 for £10 Offer available until 31st December 2024, the Promoter reserves the right to withdraw the offer thereafter. *The offer is to receive three sample pots for the price of two sample pots, £10 including delivery Offer can be used on as many sample pots as a customer so chooses. The sample pot is only applicable in our emulsion paint. Usual RRP £5 per sample pot. Offer and selection of tester pots subject to stock availability. This offer may not be used in conjunction with any other offer. The Promoter reserves the right to amend or withdraw this promotion without prior notice or compensation. PROMOTER: Natural Paint UK Ltd, Pembridge, Herefordshire, HR6 9HW. Terms and Conditions. Colour Consultancy and 10% Valid for use where any colour consultancy has been purchased – an in home, virtual, in store or power half hour service. The discount can only be redeemed and qualified against the assigned colour consultancy client and their email address. The discount can be used an unlimited amount of times to the colour consultancy client and their assigned email address. The discount includes 10% off paint – 2.5L and 5L emulsion tins, 1L and 2.5L eggshell tins and 1L and 2.5L gloss tins. As well as preparatory products – primers, grip coat and plant soap. The discount does not include discount on the delivery of any order. The discount does not include discount on colour accessories such as our fan deck, A5 swatches and/or our A5 colour box. The discount cannot be used in conjunction with any other discount. The Promoter reserves the right to amend or withdraw this promotion without prior notice or compensation. PROMOTER: Natural Paint UK Ltd, Pembridge, Herefordshire, HR6 9HW. The offer is non-redeemable for the total of 9 pots only. Terms and Conditions. 10% Discount The discount includes 10% off paint – 2.5L and 5L emulsion tins, 1L and 2.5L eggshell tins and 1L and 2.5L gloss tins. As well as preparatory products – primers, grip coat and plant soap. The discount is for a one time use only, the discount code cannot be used on multiple orders. The discount can only be used where an order quantity minimum is £50. The discount cannot be used by any email address aside the one which the recipients receives the promotional email. The discount does not include delivery of any order. The discount does not include colour accessories such as our sample pots, fan deck, A5 swatches and/or our A5 colour box. The discount cannot be used in conjunction with any other discount. The Promoter reserves the right to amend or withdraw this promotion without prior notice or compensation. PROMOTER: Natural Paint UK Ltd, Pembridge, Herefordshire, HR6 9HW
